Problem with Dragon 9

Submitted by lem729 on Fri, 08/11/2006 - 20:59.

I recently purchased Dragon NaturallySpeaking 9, preferred. I've been working through a number of problems. One that is annoying is that sometimes it crashes, and when it does, none of my other applications -- my browsers, word processing program, e:mail program, etc.-- can fill the full window of my Monitor, unless I reboot the computer. Instead, the space that was covered by Dragon is left empty, so that I can see my desktop in that space. Since I have Dragon at the top of my monitor screen, I now have about 3/4 of an inch across the top of my monitor screen unused. I can't maximize my other applications -- browser, e:mail program, word processing program --or drag them in any way to fill up the space.

I thought maybe Dragon has left something behind. I did a control-alt-delete to see all of the application still runring, thinking maybe if I can identify one as a Dragon application, and if I deleted it, that would obviate my need to reboot the computer. In other words, even though Dragon has crashed, maybe it has left something behind that I can easily delete However, I cannot identify a Dragon application in the list of application still running on my computer. There's a ctfmon.exe, issch.exe,CLPtray.exe, cpf.exe, and many others, all of which may be totally unrelated to Dragon.

Any help here is greatly appreciated, as this need to reboot every time Dragon crashes make me not want to use it. I never had this problem with my earlier version of Dragon.

I assume you're using using

Submitted by zumando on Fri, 08/11/2006 - 23:07.

I assume you're using using Windows XP. Open the Windows Task Manager (control-alt-delete), click the Processes tab, highlight natspeak.exe, press end process.

Yes, I am using Windows XP.

Submitted by lem729 on Fri, 08/11/2006 - 23:11.

Yes, I am using Windows XP. Service Pack 2. I guess the problem was that I did a control-alt-delete, and didn't see natspeak.exe there. Now maybe I missed it, but I looked pretty closely. Hmmm. I thought maybe there was some other Dragon item that was open, but which I didn't recognize.

When you say that DNS 9

Submitted by Chuck Runquist on Fri, 08/11/2006 - 23:38.

When you say that DNS 9 crashes, what exactly does "crash" mean in your case? "Crash" is a very ambiguous term and covers a lot of territory. It could be Dragon. It could be Windows. It could be a video problem. It could be anything. You need to be more specific and especially in giving step-by-step explanations of what happens and/or what leads up to this crash. What is the error message that you're getting, if any? Is it Microsoft Windows related? Is it specifically a Dragon error?

If Dragon is just unloading for what ever reason, or if it is crashing without giving an error message, send us the Dragon log. However, please only send the session in the Dragon log that is related to the crash. The Dragon log can be exceptionally long and contain information that requires a lot of searching. If you experienced another crash, go to the Dragon log and cut and paste the session from that date and time. Each session is logged by date and time in the Dragon log itself. Please don't make us hunt through 500 lines of code. Those of us who understand the Dragon log and what it means can tell you exactly what's happening as long as it's being recorded by DNS in the Dragon log.

Chuck Runquist
Former DNS SDK & Senior Technical Solutions PM for DNS

That's fair enough. By

Submitted by lem729 on Sat, 08/12/2006 - 00:46.

That's fair enough. By crash I meant that the application closed on me, abruptly, and of course, against my will. I don't recall an error message. And then I couldn't open my browsers or e:mail program to take up the space left by Dragon. I looked at the log, and it's so long now, I couldn't find the relevant portion. However, next time I crash if I have the same problem, I'll open the log immediately afterwards, and save the last few entries. That way they'll be no need to look for a needle in a haystack. My concern isn't the occasional crash (though I'm still not sure if my problems are occasional with version 9 or not), but rather, the adverse affect of the closure on my other applications, requiring me to reboot the computer, to make things ok.

When Dragon leaves a hole at

Submitted by snsok on Sat, 08/12/2006 - 03:36.

When Dragon leaves a hole at the top of your screen after "ending," have you tried right-clicking on an empty area of the desktop and then clicking "Refresh" in the context menu that appears?

Stan Schwart

I just tried it (clicking

Submitted by lem729 on Sat, 08/12/2006 - 04:23.

I just tried it (clicking "refresh"), and it didn't work. I still can't get the browser, or any other application to fill up the space, absent my rebooting the computer.

It happened again tonight. This type, Dragon froze on me. I had to go control-alt-delete to then close down Dragon. At that point, I'm stuck unable to fill up the space left when Dragon closed, other than by rebooting my computer.

Here's some material from my Dragon Log (not 500 lines of code that Chuck didn't want to see Smiling though I hope I didn't cut out something important), contemporaneous with the event (I have no idea what it means) or why the quirk where after Dragon closes, I can't fill up the space left by Dragon. These crashes have me concerned as they happen too often, and leave me needing to reboot my computer, because my other applications can't open fully to fill the page.

Dragon Log

22:47:12 Warning: querying status for a nonexistent window
22:47:51 Warning: querying status for a nonexistent window
23:00:15 (MyCmds) MyCommands snap-shot deleted
23:00:15 (MyCmds) MyCommands snap-shot generated
23:00:15 Warning: querying status for a nonexistent window
23:00:19 Info: multimedia device ID 0 name
23:00:26 Starting D:\Program Files\Microsoft Office\Office10\WINWORD.EXE
23:00:26 Dragon NS ActiveX Components: File D:\Program Files\Nuance\NaturallySpeaking9\Program\dnstk10.dll: Version 9.00.100.004
23:00:27 File D:\Program Files\Nuance\NaturallySpeaking9\Program\dgnword.dll: Version 9.00.100.004
23:00:27 Microsoft Word Support Loaded.
23:01:00 nsbrowse Version 9.00.100.004 cr
23:01:02 LOG (Perf): Nsbrowse loading time = 2361 msec
23:01:16 Starting D:\PROGRA~1\Nuance\NATURA~1\Program\nsbrowse.exe
23:01:16 Dragon NS ActiveX Components: File D:\PROGRA~1\Nuance\NATURA~1\Program\dnstk10.dll: Version 9.00.100.004
23:01:17 WEB_IE: File D:\PROGRA~1\Nuance\NATURA~1\Program\web_ie.dll: Version 9.00.100.004
23:01:17 WEB_IE: Connected to window 1605a8 'Dragon NaturallySpeaking Help' (nsbrowse.exe)
23:02:18 Warning: querying status for a nonexistent window
23:02:18 nsbrowse!WinMain() thread 0x89c exiting with code 0 (0x0)
23:02:18 DragonBar client notification error 0x800706ba
23:02:18 DragonBar client notification error 0x800706ba
23:02:23 WEB_IE: Disconnected from window e04ea
23:15:10 Speech starting to probable edit control 0x0001019e 0x000101a8 "ThunderRT6TextBox" mod ""
dd10hook: Error: Exception in RemoteCallback - faking timeout dump
dd10hook: WARNING: RemoteCallback to 'D:\Program Files\Nuance\NaturallySpeaking9\Program\dd10axa.dll'
dd10hook: function 'AccTrackControlsCallback' took 12890 msec
dd10hook: FGndWindow class 'MozillaUIWindowClass' caption 'Karen.mp3 (audio/mpeg Object) - Mozilla Firefox'
23:19:15 Speech starting to probable edit control 0x0001019e 0x000101a8 "ThunderRT6TextBox" mod ""
23:19:22 Speech starting to probable edit control 0x0001019e 0x000101a8 "ThunderRT6TextBox" mod ""
23:19:36 Speech starting to probable edit control 0x0001019e 0x000101a8 "ThunderRT6TextBox" mod ""
dd10hook: Wait for Mutex timed out
23:30:20 Info: skipping correction, corrected text same as original
23:30:57 Info: skipping correction, corrected text same as original
23:31:35 Info: skipping correction, corrected text same as original
23:32:20 Info: skipping correction, corrected text same as original
23:36:38 Speech starting to probable edit control 0x0001019e 0x000101a8 "ThunderRT6TextBox" mod ""
dd10hook: Wait for Mutex timed out

Try killing the explorer.exe

Submitted by jlgdeveloper on Fri, 08/18/2006 - 01:40.

Try killing the explorer.exe process in task manager.

This will end the windows "shell" that is the GUI for xp.

To get it back, you may have to use the "task manager" again --- in task manager go to file>new task (run) and type "explorer" to resurrect it. Without it, you have no task-bar, desktop, icons etc.

There is a chance that it will re-launch itself.

Jonathan

Thanks for the idea. This

Submitted by lem729 on Fri, 08/18/2006 - 02:18.

Thanks for the idea. This problem happened a few times when I first started using Dragon, online, but it hasn't happened recently. Dragon 9 is feeling (crossing my fingers) more stable. I think initially I was using the "voices" of dragon to read text, and that may have triggered some freezes. It's possible because I've stopped using the voices (text-to-speech), I haven't gotten the freezes. I will try using them again to see if I can duplicate the problem.

I noticed that one of the times the problem happens (where after Dragon closes, the browser cannot fill up the space left by Dragon) is when Dragon locks, and I have to use the task manager to close it (while a browser is open). I have been thinking that if I first close all other open applications, and then use task manager to close Dragon, the problem might not occur (with the space left at the top of the browser, where Dragon was functioning as a toolbar). Still, I haven't had a chance to test that approach. I will print out your suggestion and save it for possible trial.

I assume if Explorer does not relaunch, that then I would have to reboot the computer.

If explorer does not

Submitted by jlgdeveloper on Fri, 08/18/2006 - 12:29.

If explorer does not re-launch, launch it yourself using the task manager as in my post. If I recall, that is the most likely scenario.

For fun, test it...kill explorer, witness the missing xp look and feel, and the total lack of any control (except task manager), then start explorer again using the task manager.

There will be no need to reboot.

Yes, I did try it for fun.

Submitted by lem729 on Fri, 08/18/2006 - 15:47.

Yes, I did try it for fun. I deleted (through utilization of the Task Manager) the Explorer.exe file, saw all of my icons disappear, and then started up again per your instructions. That part worked exactly as you indicated -- the icons came back. So it is a possible approach, if I have the same problem in the future that I had when I initiated this thread. Thanks for the idea! Smiling

Well, I had the problem

Submitted by lem729 on Sat, 08/19/2006 - 22:55.

Well, I had the problem again, with having to close Dragon (because it had frozen) through the task manager, and none of my browsers that I opened afterwards being able to fill the entire space of my monitor (the empty space was the space where Dragon had been, before my having to close it). The aproach of deleting explorer.exe (through the task manager), and then starting it again through the task manager solved the problem. Smiling At least on the one try I've had here with this approach. It was nice not to have to reboot the computer. Thank you, Jonathan.

lem729 wrote: I recently

Submitted by SeanJ on Tue, 04/17/2007 - 14:26.

lem729 wrote:

Any help here is greatly appreciated, as this need to reboot every time Dragon crashes make me not want to use it. I never had this problem with my earlier version of Dragon.

I have just bought Dragon version 9 myself and was wondering if anyone had an answer to this problem - I have tried all the Dragon knowledge base answers and nothing has fixed the problem - I tried disabling ctfmon.exe but was not able to uninstall msimtf.dll - received error message "DllUnregisterServer in msimtf.dll failed. Return began very suddenly one morning just as Charlie bucket was getting dressed schoolcode was: 0x80004005.

I am running office Pro 2003 and XP

On the other hand very cold weather that gives one an enormous appetiteI do receive error messages.

On starting dragon:

Script Error

Line 0
Position 1

at one stage this error came twice.

On crash/shutdown - a Dragon error message (complete with logo)

"natspeak.exe has encountered a problem and will proceed to shut down. Any unsaved data will be lost. we appologise for any inconvenience."

Can any one please advise?

With thanks,

Sean

We need more

Submitted by KnowBrainer on Tue, 04/17/2007 - 15:08.

We need more information. Exactly what flavor of NaturallySpeaking are you attempting to install (Standard, Preferred or Professional)? How fast is your computer and how much RAM do you have?

Assuming you meet the TRUE requirements (not necessarily the manufacturers recommended requirements), you may have an incompatibility problem with some other program or utility or your NaturallySpeaking installation may be corrupt. DNS9.1 Remover will remove every trace of NaturallySpeaking, including your user files, and bring you back to ground zero. Tracking down utilities that may be interfering with NaturallySpeaking can be a bit time consuming but you may be able to use the process of elimination, via the Processes Tab in the Task Manager, to locate the culprit.

Don't forget that you should close every possible process when installing any software. Many end-users are lazy about installing and wind up paying the price later.

KnowBrainer Support Staff - Lunis Orcutt

Dictated with DNS 9, KnowBrainer and UniVoice

To add to that, many people

Submitted by crivon1 on Tue, 04/17/2007 - 16:29.

To add to that, many people forget to shut down Anti-Virus and the firewall. There is a clear warning about this in the instructions. When installing, it is best to disable both, go off-line and then reboot. Using a program like StartUpCop will simplify doing this, as well as disabling start programs.
Quentin

Thanks for that. I certainly

Submitted by SeanJ on Wed, 04/18/2007 - 19:57.

Thanks for that.

I certainly turned off the virus checker - but I didn't turn off the firewall.

I would like to avoid loosing my user files if at all possible.

I am pretty sure there is something that isn't disenabling, I am just having trouble tracking it down.

As to Dragon, I am using Preferred, version 9.10.000.141 SP1

As to my system, I only just bought it recently (February 2007), the CPU is a Core 2 Duo 1.86 GHz, with 2 Gig ram.

I have noticed in the dragon log "C:\Windows\speech\speech.dll" - could this be the culprit?

C:\Windows\speech\speech.dll

Submitted by KnowBrainer on Wed, 04/18/2007 - 20:41.

C:\Windows\speech\speech.dll should not be a problem.

Thanks again, Just to

Submitted by SeanJ on Wed, 04/18/2007 - 21:31.

Thanks again,

Just to correct, the error message on “crash” is closer to “Natspeake.exe has encountered a problem and needs to close. We apologise for any inconvenience.”

Here is the dragon log:

----------------------------------------------------
Dragon Systems error log started Thursday, April 19, 2007 06:41:20
06:41:20 Starting process C:\Program Files\Nuance\NaturallySpeaking9\Program\natspeak.exe (ENX)
06:41:24 LOG (MainWin): Windows user has administrative access to NatSpeak
06:41:24 Dragon NaturallySpeaking Version 9.10.000.141
06:41:24 OS: Windows XP build 2600 (Service Pack 2)
06:41:24 Locale: c09
06:41:24 Multimedia: Realtek AC97 Audio(1.101)
06:41:24 Marshaler: Microsoft, Version 4.0.4.2512
06:41:24 Doing QuickCheck of installation...
06:41:24 Edition: Preferred
06:41:24 Edition history:
06:41:24 File C:\WINDOWS\system32\comctl32.dll: Version 5.82.2900.2180
06:41:24 File C:\WINDOWS\system32\riched20.dll: Version 5.30.23.1221
06:41:24 File C:\WINDOWS\system32\riched32.dll: Version 5.1.2600.0, LanguageID 0x0409
06:41:24 File C:\WINDOWS\system32\comdlg32.dll: Version 6.0.2900.2180
06:41:24 File C:\WINDOWS\system32\user32.dll: Version 5.1.2600.2180
06:41:24 File C:\WINDOWS\system32\oleacc.dll: Version 4.2.5406.0
06:41:25 File C:\WINDOWS\speech\speech.dll: Version 4.0.4.2512
06:41:25 File C:\WINDOWS\speech\vcmd.exe: Version 4.0.4.2512
06:41:25 File C:\WINDOWS\speech\vcmshl.dll: Version 4.0.4.2512
06:41:25 File C:\PROGRA~1\Nuance\NATURA~1\Program\dnstk10.dll: Version 9.10.0.141
06:41:25 File C:\PROGRA~1\Nuance\NATURA~1\Program\dd10enum.dll: Version 9.10.0.141
06:41:25 File C:\PROGRA~1\Nuance\NATURA~1\Program\dd10edit.dll: Version 9.10.0.141
06:41:25 File c:\PROGRA~1\Nuance\NATURA~1\Program\nstex50.dll: Version 9.10.0.141
06:41:25 Internet Explorer: Version 6.0.2900.2180
06:41:25 DirectX: Version 4.09.00.0904
06:41:25 IMA_ADPCM is supported by IMA ADPCM codec
06:41:25 ADPCM is supported by Microsoft ADPCM codec
06:41:25 ALAW is supported by CCITT A-Law codec
06:41:25 MULAW is supported by CCITT u-Law codec
06:41:25 QuickCheck Passed.
06:41:25 Server Version 9.00.200.021 (V9)
06:41:25 Tokenizer: 9.00.200.001
06:41:25 MREC Version 1.14.10820 - The modular recognizer
06:41:25 MREC Build inmss (Intel Win32 MSVC++ 8.0 Small Ship)
06:41:25 MREC Compiled 2006-11-17 20:29:30
06:41:25 MREC Copyright (c) 1991-2006 Nuance Communications, Inc. All rights reserved.
06:41:25 MREC Machine Speed: CyclesPerMillisec 1863855; SRSpeedFactor: 3454.1
06:41:25 MREC Machine Memory: 2113187840 RAM, 4065996800 PageFile
06:41:25 MREC Machine Info: #CPUs: 2; PageSize: 4096; AllocGran: 65536
06:41:25 MREC CPU Label: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz
06:41:25 MREC CPU Details: GenuineIntel, Fam 6, Mod 15, Step 6, Type 0
06:41:25 MREC CPU Processors: Single proc, Multi-core(2, max 2 c/p), No HT
06:41:25 MREC CPU Instruction Sets: Std, MMX, CMOV, SSE, SSE2, SSE3, EM64T
06:41:25 MREC CPU Cache Sizes: ?K L1 instruction, ?K L1 data, ?K L2, ?K L3
06:41:25 Info: language from registry 1 3
06:41:25 Info: server language id 9
06:41:26 Copy protection check OK, you may proceed. State = 0x1
06:41:26 LOG (VBar): User 'C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking9\Users\Sean Jolly' is LOCAL
06:41:26 Roaming: roamingUserCurrentUserIsRoaming = 0
06:41:26 Opening user file C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking9\Users\Sean Jolly\current\voice\small.usr
06:41:26 Overriding server parameter "DwSpeechThreshold" to "2"
06:41:26 Overriding server parameter "CreateNewWordsInCorrection" to "1"
06:41:26 Overriding server parameter "UseBackupDictInWords" to "1"
06:41:26 Overriding server parameter "WAVFileMax" to "40000"
06:41:26 Overriding server parameter "SaveWAVToDisk" to "1"
06:41:26 Overriding server parameter "ComputeSpeed" to "30"
06:41:26 Overriding server parameter "DwTimeOutIncomplete" to "160"
06:41:26 Overriding server parameter "DwTimeOutComplete" to "250"
06:41:26 Opening Topic C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking9\Users\Sean Jolly\current\General_
06:41:26 Using static Vocabulary C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking9\Data\aus\lm\dns\general\large\general.svc
06:41:28 Info: Mrec version of voc
06:41:28 opening backdict voc C:\Documents and Settings\All Users\Application Data\Nuance\NaturallySpeaking9\Data\aus\lm\dns\general\large\all.bd
06:41:28 Tokenizer: TknFilesTag english-world-natspeak-general-2006_04_18
06:41:29 Info: Dictation mode is interactive
06:41:29 Info: Grammar 'ENX_spelldlg 6' is aged
06:41:30 Info: multimedia device ID 0 name
06:41:30 LOG (VBar) Begin cleanupAcOptSessionArchive
06:41:30 LOG (VBar) End cleanupAcOptSessionArchive
06:41:33 Starting C:\Program Files\Nuance\NaturallySpeaking9\Program\natspeak.exe
06:41:33 Dragon NS ActiveX Components: File C:\Program Files\Nuance\NaturallySpeaking9\Program\dnstk10.dll: Version 9.10.000.141
06:41:34 Starting C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE
06:41:34 Dragon NS ActiveX Components: File c:\PROGRA~1\Nuance\NATURA~1\Program\dnstk10.dll: Version 9.10.000.141
06:41:35 Starting C:\Program Files\Internet Explorer\IEXPLORE.EXE
06:41:35 Dragon NS ActiveX Components: File c:\PROGRA~1\Nuance\NATURA~1\Program\dnstk10.dll: Version 9.10.000.141
06:41:35 NumFmt, In locale: Australia
06:41:35 NumFmt, Sample number format: -12,345.6
06:41:35 NumFmt, Sample currency format: $10,000.05
06:41:35 (MyCmds) MyCommands initialized for "Sean Jolly" speaker
06:41:36 (MyCmds) MyCommands snap-shot generated
06:41:37 File c:\PROGRA~1\Nuance\NATURA~1\Program\dgnword.dll: Version 9.10.000.141
06:41:37 Microsoft Word Support Loaded.
06:41:37 EditControl compatibility module launched.
06:41:37 NaturalText v.9.10.000.141 compatibility module launched.
06:41:38 WEB_IE: File c:\PROGRA~1\Nuance\NATURA~1\Program\web_ie.dll: Version 9.10.000.141
06:41:38 WEB_IE: Connected to window c0144 'Fox & Staniland Remote Web Wo' (IEXPLORE.EXE)
06:41:40 Info: multimedia device ID 0 name
06:43:49 Info: multimedia device ID 0 name
06:44:09 Starting C:\Program Files\Microsoft Office\OFFICE11\OUTLOOK.EXE
06:44:09 Dragon NS ActiveX Components: File c:\PROGRA~1\Nuance\NATURA~1\Program\dnstk10.dll: Version 9.10.000.141
06:44:09 WEB_IE: File c:\PROGRA~1\Nuance\NATURA~1\Program\web_ie.dll: Version 9.10.000.141
06:44:09 WEB_IE: Connected to window f0550 'FW: That New Video Shop Avalo' (OUTLOOK.EXE)
06:49:49 Warning: querying status for a nonexistent window
06:51:18 Info: multimedia device ID 0 name
06:52:32 Warning: no words back from adaptationTest
06:52:40 Info: all prons 4, original 4
06:54:32 Warning: no words back from adaptationTest
06:59:13 Info: all prons 2, original 2
07:01:12 Info: multimedia device ID 0 name
07:10:40 (c:\work\rh4\natsdk\activex\vdctcli.cpp,1177) : m_pIPlaybackObsolete->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:40
07:10:40 An engine sink failed to unregister itself.
07:10:40 (c:\work\rh4\natsdk\activex\vdctcli.cpp,1177) : m_pIPlaybackObsolete->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:40
07:10:40 An engine sink failed to unregister itself.
07:10:40 (c:\work\rh4\natsdk\activex\vdctcli.cpp,1177) : m_pIPlaybackObsolete->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 (c:\work\rh4\natsdk\activex\mousehook.cpp,236) : m_piHooks->UninstallAppSpecificMouseHook() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 NatSDK: cannot release mouse hook.
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:40
07:10:40 In ComCallFailed(), couldn't get the IDgnError.
07:10:40 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:40
07:10:40 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:40 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:40 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:40
07:10:40 An engine sink failed to unregister itself.
07:10:44 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:44 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:44
07:10:44 In ComCallFailed(), couldn't get the IDgnError.
07:10:44 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:44
07:10:44 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:44 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:44 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:44
07:10:44 An engine sink failed to unregister itself.
07:10:44 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:44 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:44
07:10:44 In ComCallFailed(), couldn't get the IDgnError.
07:10:44 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:44
07:10:44 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:44 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:44 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:44
07:10:44 An engine sink failed to unregister itself.
07:10:44 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:44 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:44
07:10:44 In ComCallFailed(), couldn't get the IDgnError.
07:10:44 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:44
07:10:44 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:44 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:44 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:44
07:10:44 An engine sink failed to unregister itself.
07:10:45 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:45 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:45
07:10:45 An engine sink failed to unregister itself.
07:10:45 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:45 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:45
07:10:45 An engine sink failed to unregister itself.
07:10:45 WEB_IE: Disconnected from window c0144
07:10:45 (c:\work\rh4\natsdk\activex\vmenu.cpp,304) : m_pIBlankGrammarGUI->Hide() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:45 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:45
07:10:45 An engine sink failed to unregister itself.
07:10:45 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:45 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:45
07:10:45 An engine sink failed to unregister itself.
07:10:45 WEB_IE: Disconnected from window f0550
07:10:45 (c:\work\rh4\natsdk\activex\vmenu.cpp,304) : m_pIBlankGrammarGUI->Hide() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:45 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:45
07:10:45 An engine sink failed to unregister itself.
07:10:45 (c:\work\rh4\shared\engsink.cpp,1175) : pICentral->UnRegister() returned unexpected value The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722) (0x800706ba).
07:10:45
07:10:45 In ComCallFailed(), couldn't get the IDgnError.
07:10:45 Exception thrown (c:\work\rh4\shared\comcalls.cpp, 150).
07:10:45
07:10:45 COM returned an unexpected error code: Details are The RPC server is unavailable.
07:10:45 (RPC_S_SERVER_UNAVAILABLE, 1722)
07:10:45 Exception thrown (c:\work\rh4\shared\engsink.cpp, 1188).
07:10:45
07:10:45 An engine sink failed to unregister itself.

It would seem the RPC server is unavailable? I have no Idea what that means or how to fix it.

Whilst not liking it, I will try uninstalling and re-installing.

Just a hunch, but your

Submitted by BruceCyr on Thu, 04/19/2007 - 01:56.

Just a hunch, but your trouble seems to happen in this 5:40 gap:

06:44:09 WEB_IE: Connected to window f0550 'FW: That New Video Shop Avalo' (OUTLOOK.EXE)
06:49:49 Warning: querying status for a nonexistent window

In an Windows OS, surely a nonexistent window has got to be some kind of bad news Smiling

Bruce

I've had exactly the same

Submitted by Maikl65 on Wed, 11/21/2007 - 11:07.

I've had exactly the same problem.
NatSpeak 9.5 crashing on XP with 9GB free space and 2GB Ram.

I've stopped all startup files from msconfig and reinstalled. Still crashes.

I get no error, but the application simply disappears, with nothing even left in the event viewer. Only the little space stays at the top of the screen.

Same logs information suggesting RPC timeouts or clashes with something else. In my case I think it has something to do with citrix VPN. I can work for hours with every application, but as soon as I VPN into the office NatSpeak fails within 30 seconds to 2 minutes. I wondered if it was Outlook communications, so I set it to work offline, but that did not help. The only common denominator was the Citrix VPN. I've raised a call but no one seems to be able to help.

Maikl65 wrote: Same logs

Submitted by Martin Markoe on Wed, 11/21/2007 - 11:19.

Maikl65 wrote:

Two thoughts come to mind:
1. Does the Citrix VPN by any chance change the screen resolution? Do you have the latest updated video drivers?
2. Is there any chance the Citrix VPN is contending for your sound card audio? If so, it would interfere with Dragon.

--
Martin Markoe, eMicrophones, Inc.
The best microphones for Speech Recognition
Read, "Key Steps to High Speech Recognition Accuracy"

We don't see how Citrix

Submitted by KnowBrainer on Wed, 11/21/2007 - 21:20.

We don't see how Citrix VPN would change
the screen resolution or have any effect on the soundcard but one additional
thought comes to mind. Only the
professional versions of NaturallySpeaking are Citrix compatible. DNS Preferred is not Citrix compatible and
this might explain the problem.

Lunis
Orcutt - Developer of KnowBrainer &

Host
of the KnowBrainer Speech Recognition Forum

A Nuance Gold Certified Endorsed Vendor

ALWAYS Ask If Your Speech Recognition Vendor Is
Nuance Certified

KnowBrainer wrote: We don't

Submitted by admin on Thu, 11/22/2007 - 00:18.

KnowBrainer wrote:

We don't see how Citrix VPN would change the screen resolution

I used to use PC Anywhere for remote support. It would not change resolution but it did take control of the video and changed the colors available. It was VERY sensitive to video drivers as I recall. Maybe Citrix is a similar style program where it needs a specific resolution or number of colors?

Just a thought.

Screen resolution from VPN

Submitted by Martin Markoe on Thu, 11/22/2007 - 13:02.

Quote:

NoBrain wrote:
We don't see how Citrix VPN would change the screen resolution

VPN stands for Virtual Private Network. The screen resolution displayed on the host computer is what is being broadcast. It may not equal the screen resolution of the host.
--
Martin Markoe, eMicrophones, Inc.
The best microphones for Speech Recognition
Read, "Key Steps to High Speech Recognition Accuracy"

NoBrain wrote: More

Submitted by Tennessee Redneck on Fri, 11/23/2007 - 01:21.

NoBrain wrote:

More sticks and stones from a common mic salesman. I believe Skip asked you to stop your unprofessional behavior. It would be a shame if you test his hospatality to the limit.

KnowBrainer Support Staff – Tom Hamilton Now Providing FREE (1st 5 min.) Tech Support 615-884-4558 A Nuance Gold Certified Endorsed Vendor

NatSpeak9.5 crashing

Submitted by Maikl65 on Thu, 11/22/2007 - 15:30.

Hi,

an interesting comment that DNS is not Citrix compatible except for the professional version. I've been searching the Nuance site and have not found a software compability list.
Certainly, the only time I get the error is when I am using the Citrix VPN client. I've tested this several times.

In the Dragon log it references an RPC server unavailbility, which cascades into the following:
1. COM returned an unexpected error code: Details are The RPC server is unavailable.
2. Exception thrown (d:\work\rh6\ns\shared\engsink.cpp, 1188).
3. An engine sink failed to unregister itself.
4. Timeout waiting for COMObjects to be removed from thread 1434.
5. Final Termination of temporary instance

Could the VPN cause a lockup with the RPC Server and therefore force the timeout?

Maikl65 wrote: an

Submitted by Martin Markoe on Thu, 11/22/2007 - 16:00.

Maikl65 wrote:

an interesting comment that DNS is not Citrix compatible except for the professional version. I've been searching the Nuance site and have not found a software compability list. Certainly, the only time I get the error is when I am using the Citrix VPN client. I've tested this several times.

CLICK HERE for the Dragon compatibility matrix. Under Specialized Application Support it shows only the Professional version is compatible with a Citrix thin client.

Quote:

Could the VPN cause a lockup with the RPC Server and therefore force the timeout?

Yes. You need to upgrade to Professional to use Citrix.

--
Martin Markoe, eMicrophones, Inc.
The best microphones for Speech Recognition

We realize that DNS Pro

Submitted by KnowBrainer on Thu, 11/22/2007 - 19:18.

We realize that DNS Pro is more expensive
than DNS Preferred but DNS Pro was designed for professional use while DNS
Preferred was designed for consumer use.
Any time you use software for work you are minimally bordering on
professional usage. Should you decide
to upgrade to Pro
9.5 you might consider purchasing from a Nuance certified/licensed vendor
for an extra layer of Technical Support.
You'll find pictorial step-by-step upgrade instructions in the first
chapter of our KnowBrainer Installation/Training
Guide which we include with every DNS sale.