Chuck,

How else could we have gotten this information! Thank you.

With a two-year development cycle Nuance ought to come across this issue at least once or twice, and possibly have alerted users to it!

Bruce

After removing DNS 9.5 from Windows XP these events occur in attempting to install DNS 10:
1 Pending Visual C++ 8.0 Runtime for DNS
2 Install
3 Installing
4 Please Wait
5 Please Wait while Windows configures Visual C++ Runtime for DNS
6 A previous installation/reboot is pending, please reboot to complete the installation & try again to install Visual C++ Runtime for DNS OK
7 The installation of Visual C ++8.0 Runtime for DNS appears to have failed. Do you want to continue the installation? Yes.
8 Preparing InstallShield Wizard.
9 Visual C++ Runtime must be installed before running DNS installation. Please run setup.exe from the installation source. OK
10 GREEN SCREEN InstallShield Wizard Completed
The wizard was interrupted before DNS 10 could be completely installed.

Your system has not been modified. To complete installation at another time press run setup again.
Click Finish to exit the wizard.

That's what happens every time I attempt to install DNS10. I have cleared out all other Visual C ++ in the Add/Remove program. I'd be grateful for any help you can give me. No help forthcoming from Nuance.

Cecil Bosher

Hello Chuck,
thanks for the prompt informative response. I tried what you suggested but had no luck. I removed NaturallySpeaking 9 using the Vista uninstall tool from control panel and then downloaded the removal app and ran it. The app ran fine with no errors. What other information do you need so that I can complete this install?

One other question, and tell me if you want me to start a new post for it, I'm using NaturallySpeaking version 9 on my desktop with windows XP professional and using a Plantronics USB headset. I just hooked up a Logitech USB headset to the same machine and NaturallySpeaking got really weird on me. Its response time was extremely slow and hardly recognized a word I said. I played around in control panel switching the default status from one handset to another but always got the same result. Once I removed the Logitech headset the Plantronics headset worked fine. What causes this? I guess they're fighting for the same resources? I was hoping I could keep both hooked up at the same time so I could compare them (I'm disabled and it's hard for me to unplug/plug-in the USB cables).

Thanks again for all your help!

Hello Chuck,
thanks for the prompt informative response. I tried what you suggested but had no luck. I removed NaturallySpeaking 9 using the Vista uninstall tool from control panel and then downloaded the removal app and ran it. The app ran fine with no errors. What other information do you need so that I can complete this install?

One other question, and tell me if you want me to start a new post for it, I'm using NaturallySpeaking version 9 on my desktop with windows XP professional and using a Plantronics USB headset. I just hooked up a Logitech USB headset to the same machine and NaturallySpeaking got really weird on me. Its response time was extremely slow and hardly recognized a word I said. I played around in control panel switching the default status from one handset to another but always got the same result. Once I removed the Logitech headset the Plantronics headset worked fine. What causes this? I guess they're fighting for the same resources? I was hoping I could keep both hooked up at the same time so I could compare them (I'm disabled and it's hard for me to unplug/plug-in the USB cables).

Thanks again for all your help!

I have the same problem as Quadzilla and Im trying to help my uncle install DNS 10 for a HP laptop running on Microsoft Vista. The thing is I recieve the same error:
Before you can run DNS 10 you need to install C++8.0 for DNS then when you say ok it says restart/reboot pending.
Im not sure on what to do it install it sucessfully and I read the advice You gave to Quadzilla but the thing is Ive never installed DNS 9 or any previous DNS systems nor did I have any previous C++ runtime programs. Any help would be greatly appreciated.

I tried three solutions from the Nuance knowledge base running Vista and none of them worked for me. Number three is a download and it did not work either and number four I did not understand. While the C++ appeared to install correctly from the download, the dragon installation package could not be opened from the download. Apparently the C++ did not install correctly either as it would not uninstall and I had to restore to get rid of it.

Any help would be most appreciated.
Pat

As regards the problem of installing DNS 10, review the solutions in the following post:

http://www.speechcomputing.com/node/2031/8719#comm...

if you haven't already reviewed this post, I think you'll find that one of the solutions will work for you.

As regards your second question:

First, you don't need to create another post because this question can be answered simply here.

Second, it is possible to set up two different USB microphones. However, in your case you have a problem.

1. The microphones that you are using are distinctly different from one another. That is, each uses a different DSP chip (Digital Signal Processor). As a result, they are not interchangeable with the same user profile. For example, if you are using two distinctly different USB microphones each running through the same USB pod (e.g., Buddy USB 6G), then you could switch from one microphone to another without having to wrap your leg around your neck. However, in your case the Plantronics and the Logitech USB microphones I'm not interchangeable with a single user profile. This is why you get very poor results when you switch to the Logitech. Your original user profile is set up using the Plantronics. DNS identifies each input source and sets up your "Dictation source" according to the parameters for that microphone. When you switch to the Logitech, DNS attempts to apply the parameters for the Plantronics and they don't match.

2. Unfortunately, even if you have the Pro version, you cannot set up a second "Dictation source" of the same type (i.e., USB microphone). DNS will not allow you to do this and if you attempt to do so, you will see that there is no option for USB microphone under this condition.

3. You have two options here:

First, if you are able to do so with your version of DNS, you can export your current user and then import it. On import, DNS will tell you that you cannot use that username because it is already active and in use. However, you can simply add an identifier to the end of the username (i.e., 2 -- username 2 vs. your original username). This will allow you to import the user that you're working with with all of the custom vocabulary and custom commands, if any, as a second user fully configured and identical to your original user profile. When you open this user (username 2) it will initially attempt to use your Plantronics device driver. Unfortunately, there are some things that you will have to do manually: (1) Open the Accuracy Center and run "Check your audio settings," and select the Logitech USB driver option, (2) Run the Audio Setup Wizard for that setting (microphone). Once you have done this, you will have to keep both microphones connected to their respective USB ports and not interchange them. In addition, you will also have to ensure that you select the correct user profile for the microphone that you're using. DNS should automatically select the correct microphone settings for each user. On occasion, you may have to run the Audio Setup Wizard when changing user profiles under this condition. However, you will only need to do this if changing user profiles in order to change microphones causes the microphone to become unresponsive for a particular user. Regardless, don't change USB ports. Keep each microphone plugged into the appropriate USB port, which is what you want to do anyway. Lastly, you may have some problems with accuracy because of the differences between the two microphones relative to the user profile (i.e., both users being the same but having been originally set up using the Plantronics). However, my experience is that this is relatively rare. On the other hand, keep in mind that the Logitech USB microphone is of a lower quality overall than the Plantronics microphone that you're using, therefore, you may have some problems with this. Just be aware of this and the fact that you may have to compensate accordingly.

Second, if your version of DNS does not support the first option, then you may have to create a completely new user and export/import your custom vocabulary and your custom commands, if any. There is another way with those versions of DNS that don't support exporting your user profile as described in the first option above, by doing it manually. However, given your limited capabilities of doing things manually, this may be difficult for you. However, the method is the same as in the first option, you just have to manually copy that user folder to another location and rename it as specified in the first option above, and then copy it back manually. If you are able to do this, all the other steps in reconfiguring this user for using the Logitech USB microphone are the same. The export/import option for user profiles is simply more convenient for those who require hands-free performance of the first option.

If you need any further assistance with this, please let me know. Otherwise, I hope this helps you to both accomplish what you want to do as well is to help you understand why you are getting the weird and screwy results in attempting to switch microphones on the same user. Note also that I tested this out to ensure that it works, and configured properly it does. I started this thread using my Sennheiser MD431 II plug-in to a Buddy USB 6G and then followed all of my procedures specified above plugging it into another USB port using my Andréa USB pod. Since these are distinctly different DSP chips and use different drivers, this process is identical to what you want to do and the problem that you're having with regard to trying to use both the Plantronics and the Logitech USB microphone simultaneously.

Chuck Runquist
Former Dragon NaturallySpeaking SDK & Senior Technical Solutions PM for DNS

"Life's Rule #1: Once you pull the pin, Mr. Grenade is no longer your friend." (Variant of Murphy's Law - Edward A. Murphy, Jr)

Apparently, you haven't read the Nuance response to support for 64-bit OSs.
Nuance has indicate quite clearly that this particular version will not install or run on 64-bit operating systems and that they intend to release a separate 64-bit compatible version. How long we will have to wait for this anybody's guess, but at least Nuance has acknowledged that they intend to do so, which is something that they have not done in the past. Nevertheless, and despite your irritation, reading is fundamental.

While I appreciate your frustration, your arguments are based on emotion (ad hominem) rather than on the fact.

First, you need to contact Nuance first (customer service) and get their advice on returns and refunds. While I understand that Best Buy has a particular refund policy that may not accommodate a full refund, you need to check with them also. I have found in the past that Best Buy can be very accommodating under circumstances such as this, but you need to contact Nuance first before you go back to Best Buy. Nuance may accommodate you.

Second, icons are icons. They have been the same in many cases since Windows 3.1. Icon format is not Windows version specific. Also, if you're referring to the microphone icon, Nuance could probably change this, but why do so. It works and has been the same since version 1. If you're not a programmer, don't try to be one.

Lastly, 16-bit sound cards has absolutely nothing whatsoever to do with 64-bit support. The reference to 16-bit sound cards as a minimum system requirement refers to the audio codecs supported. It has nothing whatsoever to do with 64-bit operating systems. You can run a 16-bit soundcard on Windows XP or Vista 64-bit as long as you have the appropriate drivers. Creative Labs supports 16-bit sound cards in 64-bit operating systems. You only have to get the driver. As regards the fact that DNS uses a sampling rate of 11.025 kHz 16-bit mono, this also has absolutely nothing whatsoever to do with 32-bit vs. 64-bit operating systems. This is simply the way the DNS parses your dictation. Further, DNS is not operating system dependent. By itself, DNS will operate on either 32-bit or 64-bit operating systems. I myself, along with a number of others, have been able to install DNS 9.5 on 64-bit versions of Windows, and as long as it's not attempting to access 64-bit applications, it runs just fine. The problem with DNS 10 is that they are installing a 32-bit version of the Visual C++ runtime library 2008 (Visual C++ runtime for Dragon NaturallySpeaking). Unfortunately, this particular runtime library version is not recognized by DNS when the attempt is made to install it on a 64-bit OS. Since it is a prerequisite, DNS 10, at least as far as I have been able to determine, will simply not install because the prerequisite fails. Nevertheless, if it becomes possible (i.e., if those of us who have done it with version 9.5 find a way to do it with 10.0), it will operate just fine with 32-bit apps, but will be exceedingly slow when attempting to use it with 64-bit apps.

Chuck Runquist
Former Dragon NaturallySpeaking SDK & Senior Technical Solutions PM for DNS with Lernout & Hauspie

It is not so much my confidence that scientists will get it right as it is my confidence that nonscientists will get it wrong. Isaac Asimov

To which I add my own version, "I am not so confident that technically oriented people will get it right as it is my confidence that non-technically oriented people will get it wrong."

solution 2 worked for me.

Solution 1:

Windows Update may be installing updates during the reboot process. These updates can require that Windows be restarted to finish installing.

Turn off Windows Updates:

1. Click "Start > Settings > Control Panel" or "Start > Control Panel".
2. Open the "Security Center" Control Panel.
3. Select "Windows Update".
4. Select "Turn off Windows Updates" and click "OK". On Vista, choose "Settings", then "Never check for updates" and click "OK".
5. Reboot the computer.
6. Install Dragon NaturallySpeaking 10.

Note: After installing Dragon NaturallySpeaking, Automatic Updates can be turned back on using the same steps.

Solution 2:

In some cases an application may be adding this restart required when they start up. The following steps can be used to disable processes in case they are causing the problem:

Disable startup processes:

1. Click "Start > Run" on Windows 2000, 2003 or XP.
2. Type the following into the Run dialog or directly into the "Start Search" field on the Vista Start menu: msconfig
3. Click "OK" or press enter to load the System Configuration utility.
4. On the "General" tab, remove the check next to "Load Startup Items".
5. Click "OK" to save the changes.
6. Reboot the computer.
7. Install Dragon NaturallySpeaking 10.

Note: After installing Dragon NaturallySpeaking, "Load Startup Items" can be turned back on using the steps above.

Solution 3:

The following solution will stop Dragon NaturallySpeaking from checking for a required restart.

Note: If the system is actually in need of a restart, it is likely that the installation will fail. Only use these steps if Solution 1 and 2 do not resolve the problem.

1. Download the following file to a location on your system.
   http://download.scansoft.com/naturallyspeaking/10/...
2. Extract "DragonInstall.zip" to a location on your system. All files must be placed in the same uncompressed location.
3. Open the "DragonInstall" folder that was created.
4. Double click the "install_vcruntime.vbs" file and follow the installation through to the end.

Note: If an error appears that the file cannot be found, the install_vcruntime.vbs and vcruntime.exe files do not exist in the same location.

5. Once finished, double click the "install_dragon.vbs" file.
6. On Windows XP, select the user for installation and uncheck "Protect my computer and data from unauthorized program activity", then click "OK". On Vista, click "Continue" to allow the script to run.
7. Answer the prompts on where the Dragon NaturallySpeaking installation files are located:
   • Download: The installer will check the TEMP directory for the installation files.
   • DVD: The installer will check the drive letter specified for the installation files.
   • Specify Location: The install will check the exact location specified for the installation files.

   Note: If an error appears that the file cannot be found, the installation files do not exist at the location specified. Try one of the other options to specify where the installation files are located.

8. Follow the Dragon NaturallySpeaking installation through to the end.

Solution 4:

The following solution will stop Dragon NaturallySpeaking from checking for a required restart. This is the same as solution 3 without using the VBS files.

Note: If the system is actually in need of a restart, it is likely that the installation will fail. Only use these steps if Solution 1 and 2 do not resolve the problem.

1. Download the files noted in Solution 3.
2. After the files have been extracted, install vcruntime using the following parameter:
   • ...path...\vcruntime.exe -v"SKIP_PENDINGREBOOT_CHECK=1"
   • The path must be altered to the exact location of vcruntime.exe
   • This parameter will not work with the original installation files. It will only work with the updated vcruntime.exe provided in the download above.
3. Install Dragon NaturallySpeaking using the following parameter:
   • ...path...\setup.exe -v"SKIP_PENDINGREBOOT_CHECK=1"
   • The path must be altered to the exact location of setup.exe from the original media.

...that Nuance really, really, really, really, really screwed the pooch on this one. If the fire department gets a call to go put out a fire, the very first step in the entire process is to make sure the fire truck is running. That's the foundation of the whole process. It's sort of like that with software, before you can actually do anything with it, it kinda sorta has to install on the computer.

Yes! See:

DNS 10 Vista 64bit FREE Update Promised
http://www.speechcomputing.com/node/2064

Bruce