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I also have a problem with Dragon 9.0 with "security key" and fields for me to put in
Submitted by Muted on Thu, 05/24/2007 - 01:13.
I also have a problem with Dragon 9.0 It will not launch. I
repeatedly get a request for a “security key” and fields for me to put
my user name and “key” I have never seen this screen and the DNS
activation number does nothing for me. I cannot get past this window to
activat. I dont know what happen it just came on. I have been using Dragon for over a 1year with no problems. WHAT happen! Did my time run out? Can someone please
help me! Thanks Hausertravel
This is a PowerMic
This is a PowerMic programming snafu that Nuance should fix it as soon as possible because a lot of people are experiencing this error. However you don't have to wait for Nuance. You will find a step-by-step solution in our Quick Tips by looking up “security code”.
KnowBrainer Support Staff - Lunis Orcutt
Dictated with DNS 9, KnowBrainer and UniVoice
To see additional responses visit the KnowBrainer Technical Support Forum
If I understand right they
If I understand right they will fix this problem? And when? I dont have the CD any more. Is there a way I can fix this with not deleting the progrem? I cant find the "security code"
If you don't have your CD do
If you don't have your CD do you have access to your serial #? You can always download Ver. 9.5 via our DNS 9.5 Update Guide. We know of no other way to circumvent the security problem because there is no public security key and Nuance may not fix this problem for months.
Thnks for all your help.
Thnks for all your help. It"s been over a year and I have lost everything but the receipt. I will just have to buy another one but this time I wont buy another Dragon! Thanks angin for all your help.
Hausertravel wrote: I will
I will just have to buy another one but this time I wont buy another Dragon!
Go for Viavoice and you will have an easier life with it
Quentin
We understand your
We understand your frustration and anyone who owns any speech recognition product undergoes a certain amount of frustration because there's a lot involved with this technology but we think it would be a lot easier to simply call Nuance Technical Support for a solution. If you registered your software during your initial installation Nuance should have a copy of your serial number and you can simply download and install Ver. 9.5. It isn't Nuance's fault that you lost your CD and serial number.
Notwithstanding Quentin's advice, NaturallySpeaking is the only game in town and here's why: There are only 2 other speech recognition choices and neither one is good.
1. Windows Vista isn't ready for prime time yet and lacks sufficient support (no Command Browser or easy way to build commands for openers)
2. ViaVoice is due to be canceled by 2008, is typically 40% less accurate than NaturallySpeaking, isn't Windows Vista compatible, has no manufacturer technical support and hadn't seen any real development in 4 years.
Quentin's frequently recommends ViaVoice but do you really want to purchase out of date substantially less accurate software that you probably won't be able to use with your next computer? You really only have one current choice.
KnowBrainer wrote:
ViaVoice is due to be canceled by 2008, is typically 40% less accurate than NaturallySpeaking, isn't Windows Vista compatible, has no manufacturer technical support and hadn't seen any real development in 4 years.
This is typical of the generally inaccurate comments produced by KnowBrainer concerning subjects of which he knows little or nothing.
I don't know where he gets his information that ViaVoice is due to be cancelled by 2008.
Where does he get the 40% less accurate? 40% of what?
July 2004 -to May 2007, by my mathematics, is not 4 years.
Has he tried it in Vista? If not, How can he makes such wild statements?
If you are using up to XP, you would be amazed at how much ViaVoice can do, frequently, more easily than DNS 9.5, and remember that at less than the price of Preferred, you would have the facilities of Pro.
Remember that KnowBrainer has tied himself into DNS, and makes his living therefrom. I, on the other hand, have no axe to grind and am only interested in seeing that justice is done.
As regards technical help, I think you will find that you will get as much as you need on this forum.
Quentin
[I don't know where he gets
[I don't know where he gets his information that ViaVoice is due to be cancelled by 2008.]
We receive our information directly from Nuance who we work for. We don’t believe that you work for Nuance or are privy to this type of information.
[I Where does he get the 40% less accurate? 40% of what?]
You asked us this question in the past but you have apparently forgotten the answer. Since selling speech recognition software and peripherals is how we make our living, we diligently read every magazine article comparing ViaVoice with NaturallySpeaking. There have been over 100 PC Magazine articles comparing ViaVoice 10 to NaturallySpeaking 7. We were only able to find one article that rated ViaVoice 10 more accurate than NaturallySpeaking 7. We’re going with the 99% and we didn’t just take the 99% of the magazine articles at their word; we did our own testing. We came to the 40% accuracy figure using minimum claims in our own test results. We found Ver. 8 to be 23% more accurate than Ver. 7 (Nuance claimed 25%). We found Ver. 9 to be 15% more accurate (Nuance claimed 20%) than Ver. 8. If you add up the numbers you’ll come up with 38% but we also so had to figure in the 99% of the PC Magazine reviewers that rated DNS 7 more accurate than ViaVoice 10. That’s where we got the remaining 2% and we have explained this to you on several occasions. We would appreciate if you would kindly remember these verifiable facts.
[I July 2004 -to May 2007, by my mathematics, is not 4 years.]
Are you really going to quibble over a year? We also explained this earlier. Actual development on ViaVoice was discontinued close to 5 years ago. The release of Ver. 10.5 was strictly for compatibility purposes; much like the release of NaturallySpeaking 9.5.
[I Has he tried it in Vista? If not, How can he makes such wild statements?]
We are now running Windows Vista but we were unable to successfully install ViaVoice which is no surprise since the Nuance developers specifically told us that it wouldn’t work.
[I If you are using up to XP, you would be amazed at how much ViaVoice can do, frequently, more easily than DNS 9.5, and remember that at less than the price of Preferred, you would have the facilities of Pro.]
We agree that ViaVoice has more macro capabilities than Preferred but comparing it to the Professional version of NaturallySpeaking is a total joke. You have apparently forgotten our response to this claim also. The only real macro capability in ViaVoice is a pathetic macro recorder and doesn’t even begin to compare the macro capabilities of DragonDictate which was discontinued in 1995; let alone DNS Pro 9. The professional version of NaturallySpeaking includes its own variation of the miserable (not recommended by any speech recognition experts that we know of) macro recorder, step-by-step commands and real Advanced-Scripting commands. 3
In 2001 IBM approached us (as we also informed you earlier) and asked us to create a version of KnowBrainer that would support ViaVoice. We created an example command in their software to demonstrate just how pathetic their macro capability was. We used a KnowBrainer command called “Start Paragraph”. The KnowBrainer “Start Paragraph” moves the cursor to the end of the paragraph, presses the {Enter} Key twice, forces the first word to begin with a capital letter and additionally eliminates the Title Case bug. The command takes approximately 1 second to execute in NaturallySpeaking but almost 6 seconds to execute in ViaVoice which is unacceptable. ViaVoice 9 introduced the ability to speed up a macro but it doesn’t really get the job done when you need a macro to perform a hundred steps such as processing or shipping an order.
[I Remember that KnowBrainer has tied himself into DNS, and makes his living therefrom. I, on the other hand, have no axe to grind and am only interested in seeing that justice is done.]
Other than your statement about this forum being an excellent place to come for technical support, everything in your last posting is completely off the mark. We work for Nuance but are not married to them. We are speech recognition vendors and we are currently working on a version of KnowBrainer for the Microsoft Vista speech engine. We sell whatever works and if ViaVoice had really worked, we would sell it since we are licensed for it also. We just don't like the idea of selling out-of-date, limited, soon to be extint technology.
First of all I do not bother
First of all I do not bother to retain in my memory the blatherings of KnowBrainer over the past, and I have certain no intention of going to research what he stated previously.
We were only able to find one article that rated ViaVoice 10 more accurate than NaturallySpeaking 7.
Where did I state that ViaVoice was more accurate than DNS?
We would appreciate if you would kindly remember these verifiable facts.
Typical aggressive response. Where did you you quote "these verifyable facts"?
I July 2004 -to May 2007, by my mathematics, is not 4 years.
Are you really going to quibble over a year?
Yes, when it bears out other inaccuracies that you quote.
The release of Ver. 10.5 was strictly for compatibility purposes; much like the release of NaturallySpeaking 9.5.
You're obviously unaware of the improvements that were made which I reported previously. It might help if you investigated your facts correctly.
We are now running Windows Vista but we were unable to successfully install ViaVoice which is no surprise since the Nuance developers specifically told us that it wouldn’t work.
If you had bothered to read previous postings regarding this, you will see that I said that I would hold my opinion until such time as I tried it myself when I came across a computer with Vista on which I could experiment. I also asked if there were any others who had this experience, and the only response was from Chuck. KnowBrainer made no contribution to that thread.
We agree that ViaVoice has more macro capabilities than Preferred but comparing it to the Professional version of NaturallySpeaking is a total joke.
Please re-read what I stated. I merely stated that one would have the facilities of DNS Pro. I did not compare the capabilities of the two.
In 2001 IBM approached us (as we also informed you earlier) and asked us to create a version of KnowBrainer that would support ViaVoice. We created an example command in their software to demonstrate just how pathetic their macro capability was. We used a KnowBrainer command called “Start Paragraph”. The KnowBrainer “Start Paragraph” moves the cursor to the end of the paragraph, presses the {Enter} Key twice, forces the first word to begin with a capital letter and additionally eliminates the Title Case bug. The command takes approximately 1 second to execute in NaturallySpeaking but almost 6 seconds to execute in ViaVoice which is unacceptable. ViaVoice 9 introduced the ability to speed up a macro but it doesn’t really get the job done when you need a macro to perform a hundred steps such as processing or shipping an order.
Why would IBM want 'The KnowBrainer “Start Paragraph” ', when ViaVoice already had, certainly since 1998, the macro "New paragraph", which reacts immediately to give one or more new lines depending on choice (the macro is easily adjustable), and is title case to the first word of the new paragraph.
….soon to be extint technology.
Where did DNS come up with "extint"! I cannot find it in any dictionary! Are there any more words like this in your vocabulary?
Quentin
P.S. When are you going to learn how to use the facilities of this site for quotations?
We never said that you
We never said that you claimed ViaVoice was more accurate than NaturallySpeaking. You specifically asked us to substantiate our 40% more accurate figure and that is what we did. It isn't up to us to verify public facts; it's up to you to disprove them. We really don't have time to go fishing through back issues of various magazine articles but the information is all over the Internet. If you require additional proof, do your own research.
We apparently disagree on when the development of ViaVoice ceased but surely you can agree that the development ended a long time ago.
The general public doesn't need to wait on you getting around to testing installing ViaVoice on Vista. There are numerous reports, all over the internet, from ViaVoice end-users who can't install on Windows Vista. All you have to do is google. We are not currently promoting Vista but it will eventually become the operating system for most end-users and since ViaVoice isn't going to work in Vista, we simply want people to be aware of this limitation. We also want people to be aware of that ViaVoice is on the chopping block and will NOT be available much longer. I understand that you don't believe this but as I stated before, we work for Nuance.
You quoted our response but you obviously didn't read it. Our "Start Paragraph" command doesn't just press the {Enter} Key twice like the ViaVoice and NaturallySpeaking "new paragraph" commands. We wouldn't have needed to create a "Start Paragraph" command if all we wanted to do was press the {Enter} Key twice. Reread what you quoted from our previous message [[[The KnowBrainer “Start Paragraph” moves the cursor to the end of the paragraph, presses the {Enter} Key twice, forces the first word to begin with a capital letter and additionally eliminates the Title Case bug. The command takes approximately 1 second to execute in NaturallySpeaking but almost 6 seconds to execute in ViaVoice which is unacceptable.]]] IBM didn't specifically want our "Start Paragraph" command. They wanted us to release a version of KnowBrainer (10,000 + commands) to support ViaVoice and we simply used the "Start Paragraph" command to demonstrate how sluggish their command technology was and why it wasn't feasible. We would have liked to have supported ViaVoice at that time. Competition is good and that's why we're glad that Microsoft has finally entered the speech recognition game.
I'm rather surprised at your demeanor over pointing out a typo (extint as opposed to extinct). Before I had a chance to finish the message my Vista operating system started acting up and I was forced to type some of the posting. My typing skills are somewhat limited and my spelling capabilities are even worse but making a public fuss over it is just downright mean and uncalled for. That is NOT what forums are about. You're making a big fuss about my not knowing how to properly quote is also uncalled for. Do you also pick on the physically disabled in your spare time? I contribute on several different speech recognition forums and have contributed an excess of 20,000 postings/answers over the past decade while simultaneously running one of the world's largest speech recognition companies. I simply don't have time to learn every little nuance of the various forums I contribute to. Up until recently I was able to copy and paste Rich Text forms which covered quotes, embedded hyperlinks and a number of other perks but since Skip has removed this functionality from this forum, I can no longer work in the manner I am accustomed to. Rich Text is kind of a universal way of working with most forums and I will probably have to resort to double posting on my forum until Skip gets the rich text editor back in place. However, I am surprised that you feel if is necessary to publicly embarrass me. I don't believe personal attacks are necessary on this forum and I would appreciate it if you would cease the practice.
KnowBrainer Support Staff - Lunis Orcutt
Nuance Goldstar NaturallySpeaking Licensed/Certified Vendor
All I can say is that you
All I can say is that you must have plenty of time on your hands to waste with these lengthy diatribes.
I would hardly have thought that you were disabled.
As regards quotations, it is quite simple, and you will note that I am not the only one who is capable of doing it.
I have no intention of researching on the Net as I do not have the time. You obviously do it for work-related purposes.
As regards embarrassing you, it was you that started it with me. Have a look at your original posts when you first attacked me, and you have been doing it ever since. Unfortunately you have an attitude that comes through your postings and shows your arrogance.
Quentin
"if you add up the numbers
"if you add up the numbers you’ll come up with 38% but we also so had to figure in the 99% of the PC Magazine reviewers that rated DNS 7 more accurate than ViaVoice 10."
Your claim is actually stronger than you state because the correct model is multiplicative rather than additive:
(1 + 0.23) X (1 + 0.15) =~ 1.41
or 41%. I'm not commenting on the overall claim, just the way you state your argument
Bruce
Holy crap! I did not mean to
Holy crap! I did not mean to start a family feud. I called technical support and I got my dragon up and running I can't believe it. I am glad I stuck with it because it works really good once you get going. I still have one problem. It works on the websites and on notpad but I can't get it to work on my Word pad. I don't understand because it worked before. The letters come up in the box but it won't write out only the first letter comes out. Any suggestions thanks.
Not to worry, Quentin and I
Not to worry, Quentin and I trade barbs all the time.
It's very unusual for NaturallySpeaking to work in both DragonPad and Notepad but not Wordpad. Have you tried a simple reboot of your computer? If that doesn't work you may have to resort to performing a Repair of NaturallySpeaking.
KnowBrainer Support Staff - Lunis Orcutt
Dictated with DNS 9, KnowBrainer and UniVoice
Hausertravel wrote: Holy
Holy crap! I did not mean to start a family feud. I called technical support and I got my dragon up and running I can't believe it. I am glad I stuck with it because it works really good once you get going. I still have one problem. It works on the websites and on notpad but I can't get it to work on my Word pad. I don't understand because it worked before. The letters come up in the box but it won't write out only the first letter comes out. Any suggestions thanks.
Just out of curiosity, what due technical support say or do that resolve the problem with the security key issue?
I just like to keep notes on these things.
Chuck Runquist
Former Dragon NaturallySpeaking SDK & Senior Technical Solutions PM for DNS
'Your living is determined not so much by what life brings to you as by the attitude you bring to life; not so much by what happens to you as by the way your mind looks at what happens.' --Kahlil Gibran
It's good to keep note's. I
It's good to keep note's. I sure wish I could keep better notes and then remember where I put them all. At first I had to call customer service to get my serial number. They have it on file when you register thank goodness. Then I had to call technical support, make sure you have your serial number because they are going to need it. I explain to them what the problem I am having with the security key issue. I don't know where he got it but he gave me about 20 letters and numbers with - in between. When I click for Dragon to come on it gives you that box that wonderful little box where it asks for your security key which is your serial number and underneath that is where I put those 20 numbers and letters that the technical support guy gave me. And for some miracle my dragon came up and started working. I had to start all over from the beginning again. I hope this has helped you out and anybody else that needs it.